They re-open the document and find that their changes were never saved.They receive no warnings or errors about being disconnected, needing authentication, etc.(users have repeatedly emphasized that they are clicking save multiple times) If they have the Office 2016 applications, I don't think they have autosave, but they frequently click save while working, andagain while exiting. If they have Office 365 desktop applications installed the AutoSave feature is enabled and there are no indications of issues.It opens fine and they proceed to edit it (sometimes working on it for hours at a time).They then opt to open the document in Desktop Word/Excel. End user navigates to and opens a document in Teams, SharePoint, or OneDrive.This happens in multiple scenarios, but here is one example: People end up losing an entire day of work because of this. A growing number of our users are having problems with the Office desktop applications not properly saving files online even though there is no indication in the application that there was a problem. We use Microsoft Teams, Office 365 SharePoint, and OneDrive for Business to store and collaborate on documents.
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